Information We Collect and How We Use It
Legal basis for processing personal data
Our legal basis for collecting and using personal data will depend on the personal data in question and the specific context in which we collect it.
Where the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of third parties.
Information You Provide to Us
When you use our Websites or Services, or you otherwise communicate with us, we may ask you to provide certain personal data voluntarily, including but not limited to your name or company name, company position, postal address, phone numbers, email address, etc.
Although you may generally use our Websites without providing us with any personal information, there are certain applications and features available on our Websites which you may desire to use and gain access to and which will require you to voluntarily share with us your personal information. Such applications and features may include (but are not limited to): (i) registering to receive marketing materials, white papers and newsletters; (ii) registering to participate in online web seminars or other sponsored events; (iii) using interactive features or online tools; (iv) entering into trials for use of our Services, and/or (v) submitting enquiries to us. We use this personal information to create and administer your account, send you the requested marketing materials and/or regular marketing communications (subject to applicable consent requirements), provide you with the products and services you request and/or to respond to your enquiries.
The information you submit to Cyren’s Websites is stored in one or more databases which enable you to return without re-registering as well as for sales and marketing purposes. Your “logged-in” status may be saved in your browser via a cookie (please see below for further explanations). Either way, the personal information that you submit will be saved by Cyren in order to enable your use of such features.
Information We Collect through Automatic Tracking Technologies
When you use our Websites or Services, we may collect certain data automatically from your computers or devices. The information we collect automatically may include your IP address, device type, operating system details, unique device identification numbers, browser type, browser language and other technical information. We may also collect data about how your device has interacted with our Websites or Services including data about the pages you view and the links you click.
Like many websites, Cyren uses automatic data collection tools, such as cookies, embedded web links, and web beacons. “Cookies” are small data files that are written to and stored on your hard drive when you visit a website; they do not read files on your hard drive.
We use data and information received from our cookies to improve and customize a user’s experience of our Websites and Services (for example, we may provide features or advertisements that match your interests and preferences). We also use such data for marketing research purposes, to improve the Website’s content and structure, to potentially revise or restructure our sites for easier and more intuitive movement throughout. We may also use the information to evaluate our Website’s technical capacity in order to improve it.
Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. Our Websites allow the user to be notified upon the proposed installation of cookies and the user can then disable the cookies. If you disable cookies, you may continue to use our Website, however, some features may not be available (such as offers regarding Services).
We and our service providers may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs/Pixel Tags), that help better manage content on our site by informing us and our service providers what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We and our service providers tie the information gathered by clear gifs to our customers’ personally identifiable information.
When corresponding with you via HTML capable e-mail (for example by sending you marketing emails), we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out and unsubscribe to these emails, please see “Choice and Opt-out”.
Information collected through our Services
We use information that we collect from our Services mainly to provide you with access to the Services and to operate and maintain the Services for your personal usage. We use the information in order to monitor the performance and effectiveness of the Services, monitor compliance with our terms and conditions and enable compatibility with third party operating systems/products/services. We may also use such information in order to further improve and expand our Services, determine product/service/feature lifecycles, conduct spam and threat research, address troubleshooting issues, generate statistics and trend analysis.
Cyren also come into contact with end user personal data when such data is collected and received by Cyren’s enterprise clients and then made available to us through our products and services. In some cases Cyren may simply be processing this data on behalf of its customers, and in other cases we may need to interact with such data in order to provide management and support in connection with such products and services. When Cyren receives end user data in this capacity (i.e., as a data processor), Cyren will carry out the instructions of its clients (i.e., the data controllers) in regards to its usage and processing of such data, and will not use such data outside the scope of its processing activities unless required by applicable law.
Information from Other Sources
We may obtain information about you from other sources, including service providers and third party services. We may allow our service providers to place cookies on our Websites to permit advertising to be directed to you on other websites, applications or services, to monitor website performance and to provide capabilities to retain requested investor relations documents.
Other Ways We Use Your Information
As noted above, we generally use the information collected through the Websites and the Services to provide, operate, maintain, improve and promote our Services and to enable you to access and use them. In addition to the foregoing, we reserve the right to use the information you submit for the following purposes:
- To contact you occasionally, either by Cyren or by a third party acting on our behalf, regarding our Services and products;
- to process and complete transactions, and send you related information, including purchase confirmations and invoices;
- To contact you if you or someone in your organization requests a product demonstration or product information or to respond to your comments, questions and requests;
- To contact you when we believe it to be necessary for technical, support, administrative or security reasons;
- To analyze and provide statistical information to third parties. This information will not identify you personally;
- to investigate and prevent fraudulent transactions, unauthorized access to our Services and Websites, and other illegal activities;
Choice and Opt-Out
Even if you have agreed to receive marketing and operational communications from Cyren, you may always decide to stop receiving such materials by sending an email to email@example.com or by visiting the following webpage: https://pages.cyren.com/unsubscribe.html. All marketing-related emails sent by Cyren include the option to unsubscribe.
Your Right to Review, Modify or Delete Data
If your personal information changes, or if you no longer desire to use and access our Websites and/or Services, you may correct, update, delete/deactivate your information by emailing Cyren at firstname.lastname@example.org. In addition, you can object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. We will undertake to respond to your request within 30 days of Cyren’s receipt thereof. Although Cyren will make reasonable efforts to accommodate your requests, in some circumstances we may not agree. If that should happen, Cyren expressly reserves the right to refuse your request to change the personal information in Cyren’s records, and will instead append an alternative text to the record in question. Before Cyren is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to help us to respond to your request. Please note that you may not be able to benefit from all features of the Websites if you request the deletion of your personal information or object to or withdraw your consent to such processing. In addition, where Cyren processes data in connection with the Services, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the applicable Cyren customer (the data controller) who purchased the Services.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Retention of Information
We will retain your information for as long as your account is active or as needed to provide you Services and/or other features to which you have subscribed or requested. We will also retain and use your information as necessary to comply with our legal, tax or accounting obligations, resolve disputes, and to enforce our agreements. Even if you cease your use of the Services, we may retain certain information in order to meet our obligations.
Disclosure of Information to Third Parties
- If required by law or under the good-faith belief that such disclosure is necessary in order to (i) conform to applicable law, (ii) comply with a subpoena, court order, or legal process served on us, (iii) establish or exercise our legal rights or defend against legal claims, (iv) comply with lawful requests made by applicable law enforcement agencies or regulatory agencies, or (v) protect the property, interests, or personal safety of our agents, employees, customers or the public. Under such circumstances, we may be prohibited by law, court order or other legal process from providing notice of the disclosure, and we reserve the right to not provide such notice in our sole discretion;
- Cyren may share personal information and information related to your use of the Websites, with companies or organizations connected to or affiliated with Cyren, such as subsidiaries, sister-companies, parent companies and service providers such as an email service provider to send you emails on our behalf, with the express provision that their use of such information must comply with applicable privacy requirements; or
- Cyren is also entitled to transfer or share anonymous, statistic or aggregative information with companies or organizations connected to Cyren, and with suppliers, business partners, advertisers, and every third party, according to Cyren’s absolute discretion; however, Cyren will not disclose your identity to them, knowingly or deliberately, without receiving your consent.
International Transfer of Information Collected
We are a global company, with offices and operations in numerous countries. We may store personal information about you in the European Economic Area (the “EEA”) and in in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which Cyren has operations. Please note that these data transfer practices may vary based on customer location and the applicable Service being used.
Links to Third-Party Web Sites
Through our Websites, you may connect to third party websites via hyperlinks, and the connections may or may not be obvious. We are not responsible for the collection, use, maintenance, sharing or disclosure of data and information by such third parties. We encourage you to be aware of the varied privacy policies of Web sites that you visit.
Social Media Widgets
Children's Online Privacy Information
Cyren does not knowingly collect personal information from minors who are under the age of 16 through the Websites and/or the Services. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his/her consent, then he or she should contact Cyren at described below. If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files. Further, the Children’s Online Privacy Protection Act (“COPPA”) requires parental consent for collection of data from children younger than the age of 13 years old. For tips on protecting children's privacy online, generally, please view the U.S. Federal Trade Commission (“FTC”) website at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have applied reasonable and appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also limit access to personal data and confidential information on our systems to only those employees with a specific need to access this information. However, due to technological limitations and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personal information, and any other electronically communicated information, will be absolutely confidential.
The security of your personal information is important to us. When you enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL).
Please remember that you play a valuable part in security as well. Your password to access our site, which you select at registration, should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log off and exit your browser so no unauthorized persons can use our site with your name and account information.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
Inquiries or Concerns?
In addition to the foregoing, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. We have registered with the United States Council for International Business to cover the operating costs of the EU DPAs’ dispute resolution panel. Cyren is subject to the investigatory and enforcement powers of the FTC.