Cyren makes every reasonable effort to limit the number of misclassified IP addresses generated by its IP Reputation Service, however, by it’s very nature no IP address classification service is 100% error free.
Cyren strives to review each such report within a reasonable period of time – generally 24-72 hours from delivery during normal business hours and, if necessary to take appropriate action soon thereafter.
Cyren makes no guarantees to reverse a classification or to provide a detailed response identifying the factors that weighed into its decision. However, reporters are welcome to periodically visit the “IP Reputation Services” web page, to find out if their report was fixed.
Furthermore, Cyren reserves the right to reject reports, and disclaims all warranties, whether implied or otherwise, pertaining to the results generated from its IP Reputation service, any review of reports of the results generated from its IP Reputation service and any review of reports of misclassifications submitted to Cyren, and advises that classifications of IP addresses reflect an expression of opinion only.